The Impact of AI on Women’s Job Loss in Africa Banking Industry – Focus on Kenya

This study explores the impact of AI on women’s jobs in Africa’s banking industry. The study adopted a mixed method of literature review and questionnaire survey administered on bank staff and AI technological companies in Kenya. Findings reveal that AI is being used in the bank industry to perform some tasks which were ordinarily handled by personnel, that most women were in the easily automated tasks as opposed to technology relevant expert fields and so the possibility of losing their jobs and unemployment was higher in these roles than others. In essence, the threat of loss of jobs is real but new jobs in the technology field will be created. This calls for the need for upskilling and upgrading especially for women in the technology sector and for new policies or the upgrade of policies to align with the findings to protect jobs in the face of AI use in the banking industry.