Episode 01: Mobile Money Reversal-What can the West Learn

Our inaugural podcast highlights one of Kenya’s leading contributions to tech, mobile money, and in particular, the solutions we have put forward to address the issue of mobile money reversal. This is something with which the west is newly struggling, yet we have experimented with different approaches for over a decade.

This episode is inspired by this podcast by Marketplace Tech: https://www.marketplace.org/shows/marketplace-tech/payment-apps-are-all-fun-and-easy-until-you-get-burned-by-a-typo/ 

Links from the show:

  • https://www.kictanet.or.ke/?p=37261
  • https://www.businessdailyafrica.com/corporate/companies/MPesa-users-reverse-wrong-transactions-SMS/4003102-4125722-coi64j/index.html
  • https://www.telecompaper.com/news/safaricom-enables-accidental-top-up-reversals-to-m-pesa–1012986
  • https://www.kahawatungu.com/2018/06/18/subscriber-sends-ksh10000-safaricom-unable-reverse/

A note: as of the publication of this episode the suspension on the sections of the Cybercrimes and Computer Misuse Act has been extended to January 2020 when, Makau J will pronounce his final Judgment in the ongoing High Court case